Refund Policy

Subscriptions

• Cancel any time. Your plan and credits stay active until the end of the period you have paid for; you are not charged again. There is no partial refund for the remainder of a period.
• Upgrades are charged immediately for the prorated difference, and that charge adds credits straight away in proportion to what it paid for: a charge of one quarter of the monthly price of the new plan adds one quarter of its monthly credits, and your balance never goes above the monthly allowance of the new plan. Its full allowance arrives at your next renewal. Because those credits can be used at once, an upgrade charge is not refundable.
• Yearly plans cost ten months' price, are paid once a year in advance, and deliver the plan's monthly credits at the start of every month. We email you 30 days before each yearly renewal. Cancelling stops the next renewal; the plan and its monthly credits continue to the end of the year you paid for, with no partial refund for the months left. An upgrade during the year charges the prorated difference for the rest of the year, adds the extra credits for the rest of the current month straight away, and every later month arrives at the new plan's allowance. Switching from monthly to yearly starts a new year on the day you switch, with a credit for the unused part of your current month.
• Downgrades, and switching from yearly to monthly billing, take effect at the next renewal, so there is nothing to refund.
• Charged twice, or charged without getting the plan? We refund the extra or failed charge in full.
• Forgot to cancel? If a renewal was charged and none of that period's credits have been used, write to us within seven days of the charge. We will cancel the period and refund it. For a yearly renewal you have 14 days: with no credits used we refund the year in full; with some used, we refund it less our monthly price for each month whose credits you used.

You can change, cancel or resume your plan from the subscription page — no email needed.

Who bills you

In the United States, you buy your subscription from TARNIVO LABS LLC. Stripe processes the payment, any sales tax due is added at checkout, and Stripe emails your receipts. Refunds come from us, back to the payment method you used.

Everywhere else, subscriptions are sold through Link, Stripe's merchant-of-record service. Link charges your payment method, collects the VAT or sales tax due where you live, and sends your receipts, invoices and refund confirmations. Your card statement shows LINK.COM* followed by GOBOSTOCK.COM. Refunds go back through Link to the payment method you used.

Link can also refund a payment it sold itself under the Sold through Link terms, for example when a request reaches it first. A refund Link makes is treated like one we make: when a payment is refunded in full, the credits it added are removed from your balance.

Digital delivery and withdrawal rights

The 14-day right of withdrawal described here is for consumers in the European Union, the EEA and the United Kingdom. If you are one, you normally have 14 days from the purchase to withdraw from an online contract without giving a reason. Because we start the service immediately, before you pay we ask you to request that and to acknowledge its effect on your right:

• Subscriptions (digital service). You expressly ask us to start your subscription and grant its credits straight away. You may still withdraw within 14 days of the first purchase. We then refund what you paid, less a proportionate amount for the service provided until you told us, measured by the share of that period's credits you used. If you used all of them, the service has been fully provided, and you acknowledged at checkout that you would then lose the right to withdraw. A yearly plan delivers its credits month by month, so within the 14 days only the first month's have been provided: we refund the yearly price less one twelfth of it, multiplied by the share of the first month's credits you used. Renewals and plan changes are not new purchases.

Buyers elsewhere are not asked for that request at checkout. The subscription rules above apply to them, together with any right their own law gives them.

To withdraw, email us a clear statement that you are withdrawing, with your plan (see "How to ask for a refund" below), or send it by post to TARNIVO LABS LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States; you do not need to give a reason. Refunds are made within 14 days of your statement, to the original payment method. Nothing in this policy limits rights that the law says cannot be limited.

Chargebacks

Please talk to us before disputing a charge with your bank — most problems are solved within a day. Link answers disputes on the payments it processes, using the subscription record: the time of purchase, the plan, and the credits used. When a chargeback is filed, the subscription is cancelled and its remaining credits are removed.

How to ask for a refund

Email contact@gobostock.com from your account email address, within 14 days of the charge, and include the subscription plan name. We answer within two business days. You can also ask Link support about any payment it processed. Approved refunds go back to the original payment method and usually appear within 5–10 business days depending on your bank.